Website: https://exclusivediva.in/
Business Name: Exclusive Diva
Website: https://exclusivediva.in/
Launch Date: 24 August 2026
Effective Date: 24 August 2026
Last Updated: 11 October 2026
1. Introduction
Welcome to Exclusive Diva.
At Exclusive Diva, we value your trust and are committed to protecting your privacy and personal information. We operate an online e-commerce store offering products across various categories, including home improvement products and artificial jewellery. We aim to provide quality products at affordable prices and deliver them to customers across India through leading logistics partners.
This Privacy Policy explains how Exclusive Diva collects, uses, stores, discloses, and protects personal data when you visit our website, place an order, contact us, or otherwise interact with our services.
We are committed to handling personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and the Digital Personal Data Protection Rules, 2025, to the extent applicable and as their provisions come into force.
By using our website, you acknowledge that you have been provided access to this Privacy Policy. Where consent is required under applicable law, we will seek valid consent before processing your personal data.
2. Personal Data We Collect
Depending on how you interact with our website, we may collect the following categories of personal data.
2.1 Information You Provide
When you place an order, register an account, contact customer support, or submit a form, we may collect:
Full name
Mobile number and email address
Shipping and billing address
Order details, purchased products, and purchase history
Customer support messages, complaints, and feedback
Information provided when requesting a return, replacement, exchange, or refund
Please provide accurate and up-to-date information so that we can process your orders and deliver products successfully.
2.2 Payment and Transaction Information
We may process information relating to payment methods, transaction references, payment status, refunds, and order invoices.
Payments may be processed through third-party payment gateways, banks, or other authorised payment service providers. Sensitive payment credentials, such as UPI PINs, banking passwords, and card security codes, should be entered only through the relevant authorised payment interface and not shared with our customer support team.
2.3 Automatically Collected Information
When you use our website, certain technical information may be collected, depending on the technologies enabled on the website. This may include:
IP address and browser information
Device type and operating system
Pages visited and interactions with website features
Session information and website performance data
Cookie identifiers and similar technical information
We use such information only for relevant purposes, such as website functionality, security, troubleshooting, and analytics, in accordance with applicable law.
3. Purposes and Lawful Basis for Processing
Exclusive Diva processes personal data for specified, lawful purposes. Depending on the activity and applicable law, processing may be based on your valid consent or another legally permitted basis.
We may process personal data for the following purposes:
Purpose Information potentially used
Order processing and fulfilment Name, contact details, address, order details
Shipping and delivery Name, phone number, address, shipment reference
Payment and refunds Transaction references, payment status, order information
Customer support Contact details, messages, order history
Fraud prevention and security Transaction information, technical and usage data
Legal and accounting obligations Invoices, transaction records, order information
Website improvement Technical information and usage data
Marketing communications Contact details and communication preferences, where permitted
We will not treat your acceptance of this Privacy Policy as a substitute for consent where the law requires specific, informed, affirmative consent for a particular processing activity.
Where processing is based on consent, you may withdraw that consent using the methods described in this Policy, subject to applicable law.
4. Consent and Your Choices
Where consent is the applicable basis for processing personal data, Exclusive Diva will seek consent through an appropriate mechanism and explain the purpose for which the information is requested.
Our consent requests will be designed to be clear and understandable, and you will be able to make a choice without unnecessary difficulty.
You may withdraw consent by contacting us at the email address specified in the Contact and Grievance Redressal section or through another available withdrawal mechanism.
Withdrawal of consent will not invalidate processing that was lawfully carried out before withdrawal. It may affect our ability to provide services that depend on the relevant information.
We will stop the relevant processing and take appropriate steps concerning the data in accordance with applicable law, unless continued processing or retention is legally permitted or required.
5. Sharing of Personal Data
Exclusive Diva does not sell personal data to third parties as a business practice.
We may disclose or make personal data available to third parties when reasonably necessary for the purposes described in this Policy or when otherwise permitted or required by applicable law.
5.1 Logistics and Delivery Partners
To fulfil orders and deliver products throughout India, we may share the necessary customer and shipment information with our logistics partners, including:
Ekart
Delhivery
Xpressbees
Blue Dart
The information shared may include your name, contact number, delivery address, order or shipment reference, and delivery instructions.
These details are shared to arrange shipment pickup, transportation, delivery, delivery notifications, and related services.
5.2 Payment Providers
We may share relevant transaction information with payment gateways, banks, and payment service providers to facilitate payment collection, transaction verification, refunds, reconciliation, and fraud prevention.
5.3 Technology and Business Service Providers
We may use third-party service providers for website hosting, maintenance, order management, customer support, analytics, security, and communications.
Such providers may process personal data on our behalf where necessary to provide their services. We will take appropriate steps to ensure that relevant contractual, security, and legal requirements are addressed.
5.4 Legal Disclosures
We may disclose personal data when required by applicable law, a valid legal order, or a lawful request from a competent authority, or where otherwise legally permitted.
We will seek to limit disclosures to the information reasonably necessary for the relevant purpose.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential functionality, remember shopping cart contents, maintain sessions, improve website performance, and understand how visitors use our services.
Where applicable, cookies and similar technologies may be used for analytics or marketing purposes.
You can manage cookies through your browser settings and, where provided, our website’s cookie preference controls. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.
Where consent is required for non-essential cookies or tracking technologies, we will obtain the required consent before enabling them. We will respect applicable choices concerning consent and withdrawal.
7. Data Security and Personal Data Breaches
Exclusive Diva will implement reasonable security safeguards appropriate to the nature of the personal data processed and the risks involved.
Depending on the systems and services used, safeguards may include:
Appropriate access controls and account permissions
Secure website and service configurations
Restricted access to customer information
Security measures for systems and service providers
Procedures for identifying and responding to security incidents
No electronic system or method of transmission can be guaranteed to be completely secure. However, we will take appropriate steps to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction.
If a personal data breach occurs, we will investigate the incident, take appropriate remedial measures, and provide notifications to affected individuals and relevant authorities as required by applicable law and the provisions then in force.
8. Data Retention and Deletion
We will retain personal data only for as long as necessary to fulfil the purpose for which it was collected or for any other period permitted or required by applicable law.
Retention may be necessary for:
Processing and completing orders
Handling returns, replacements, refunds, and disputes
Maintaining tax, accounting, and transaction records
Preventing fraud and addressing security incidents
Establishing, exercising, or defending legal claims
Meeting statutory and regulatory obligations
When personal data is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.
Where applicable law requires a specific retention period or deletion procedure, we will follow the relevant requirements.
9. Your Rights Under Indian Data Protection Law
Subject to the DPDP Act and the applicable commencement of its provisions, you may be entitled to exercise the following rights concerning your personal data:
9.1 Right to Access Information
You may request information about the personal data being processed by Exclusive Diva and the relevant details available to you under applicable law.
9.2 Right to Correction and Updating
You may request the correction or completion of inaccurate, misleading, or incomplete personal data, as applicable.
9.3 Right to Erasure
You may request erasure of personal data where permitted under applicable law. We may retain information that must be preserved for legal, accounting, security, or other lawful purposes.
9.4 Right to Withdraw Consent
Where processing is based on consent, you may withdraw consent using the contact details provided below or through an available consent mechanism.
9.5 Right to Grievance Redressal
You may raise a complaint regarding the collection, use, disclosure, retention, or handling of your personal data.
9.6 Right to Nominate
Where the relevant statutory provisions apply, you may nominate another individual to exercise your rights in the event of your death or incapacity, in accordance with applicable law.
To exercise an applicable right, please contact us using the details provided below. We may request reasonable information to verify your identity and the authenticity of your request.
We will respond to requests and grievances within the period required by applicable law and the procedures in force. Certain requests may be limited where the law permits or requires us to retain or process the relevant information.
10. Marketing and Promotional Communications
Exclusive Diva may communicate with customers regarding new products, offers, discounts, and promotions where permitted by applicable law and, where required, with valid consent.
You may opt out of promotional communications by using an available unsubscribe mechanism or contacting our support team.
Opting out of marketing communications will not prevent us from sending essential transactional or service-related messages, such as order confirmations, payment updates, shipping notifications, refund updates, or important account and security communications.
We will respect applicable consent and withdrawal requirements for promotional communications.
11. Children’s Personal Data
Our website is intended for customers who can lawfully use our services and make purchases under applicable law.
We do not knowingly seek to collect children’s personal data in circumstances prohibited by law.
Where the DPDP Act’s provisions concerning children apply, we will comply with the applicable requirements concerning verifiable parental or lawful guardian consent and any restrictions on tracking, behavioural monitoring, or targeted advertising directed at children, subject to applicable statutory exemptions.
If you believe that a child’s personal data has been collected or processed inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment providers and external platforms.
Those services may operate under their own privacy policies. Exclusive Diva does not control the independent privacy practices of third parties.
We recommend reviewing the applicable privacy policy before providing personal data directly to a third-party website or service.
13. International Processing
Our website or service providers may use infrastructure or systems located outside India. Where personal data is transferred outside India, we will comply with applicable Indian legal requirements, including any restrictions, conditions, or government notifications applicable to such transfers.
We will not assume that a transfer is permitted merely because a third-party service provider is available.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers, or applicable laws and regulations.
The updated version will be published on this page with a revised Last Updated date.
Where required by applicable law, we will provide notice of material changes and obtain any additional consent necessary before undertaking new processing activities.
We encourage you to review this page periodically.
15. Contact and Grievance Redressal
For privacy-related questions, requests to exercise your rights, consent withdrawal, or complaints concerning personal data, please contact Exclusive Diva using the details below.
Business Name: Exclusive Diva
Website: https://exclusivediva.in/
Privacy and Grievance Contact Email: [Insert official privacy/grievance email address]
Customer Support Phone: [Insert official phone number, if applicable]
Registered Business Address: [Insert complete registered business address]
Please include a description of your request or complaint and sufficient information to help us identify the relevant order or interaction. Do not send passwords, UPI PINs, banking passwords, or other sensitive authentication credentials.
We will acknowledge and address privacy-related requests and grievances within the applicable legal timelines.
Where the relevant statutory provisions apply, and a complaint remains unresolved after using our grievance process, you may have the right to approach the Data Protection Board of India through the process established under applicable law.
16. Governing Law
This Privacy Policy is intended to operate in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, to the extent applicable and in force.
Nothing in this Policy is intended to exclude or restrict any right or protection that cannot lawfully be excluded or restricted under applicable law.
Thank you for trusting Exclusive Diva. We are committed to handling your personal data responsibly and providing a secure and reliable online shopping experience.