Last Updated: October 11, 2026
Welcome to Exclusive Diva!
These Terms & Conditions govern your access to and use of the Exclusive Diva website, available at https://exclusivediva.in, and your purchase of products through our online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.
If you do not agree with these terms, please discontinue using our website.
Exclusive Diva is an e-commerce brand offering products through its online store, including home improvement products, artificial jewellery, and other products listed on our website.
Throughout these Terms & Conditions, the words “Exclusive Diva,” “we,” “our,” and “us” refer to the business operating the website https://exclusivediva.in.
The words “you,” “your,” and “customer” refer to any person who accesses our website or purchases products from us.
Business details:
Brand Name: Exclusive Diva
Website: https://exclusivediva.in
Legal Business Name: [Insert Legal Business Name]
Business Address: [Insert Registered Business Address]
Customer Support Email: [Insert Official Email Address]
Customer Support Phone: [Insert Contact Number]
By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and other applicable policies published on our website.
These terms apply to all website visitors, customers, and other individuals accessing our online store.
Your use of our website and any purchase you make must comply with applicable laws and regulations.
Nothing in these terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.
By placing an order on Exclusive Diva, you confirm that:
You are legally competent to enter into a binding contract under applicable law.
The information you provide during checkout is accurate and complete.
You are purchasing products for lawful purposes.
You will not use our website for fraudulent, unlawful, or unauthorized activities.
If you place an order on behalf of another person or business, you confirm that you are authorized to do so.
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.
However, certain variations may occur because of:
Screen resolution, lighting, or display settings.
Manufacturing processes or product batches.
Minor differences in colour, texture, or appearance.
Updates to product specifications or packaging.
Product images are provided to help customers understand the products being offered. Actual products may have minor variations, provided they are not materially different from the products described or advertised.
We do not guarantee that every product will always be available.
If a product is unavailable after an order has been placed and paid for, we will inform you and arrange an appropriate resolution, including a refund where applicable.
All product prices will be displayed on our website at the time of purchase.
Prices, offers, and promotional discounts may change from time to time. Such changes will not automatically alter an order that has already been accepted.
Applicable taxes, shipping charges, and other fees, if any, will be displayed or communicated as required by law before you complete your purchase.
We may offer payment methods such as:
UPI
Credit and debit cards
Net banking
Cash on Delivery (COD), where available
Other payment methods displayed during checkout
Payment processing may be handled by third-party payment service providers.
By making a payment, you agree to comply with the applicable terms of the selected payment provider.
We do not intentionally collect or store complete payment-card details through ordinary website forms. Payment information may be processed by authorized payment providers according to their security procedures and privacy policies.
If a payment fails, is reversed, or is not confirmed, the order may remain pending until the payment status is resolved.
If an incorrect price or other material error is identified, we will take appropriate steps to resolve the issue fairly and in accordance with applicable law.
When you place an order on Exclusive Diva, you submit a request to purchase the selected products.
An order confirmation message or email may be sent after you submit your order. An automated acknowledgement does not necessarily mean that the order has been dispatched.
Orders may require verification of payment, shipping information, product availability, or other relevant details.
We reserve the right to decline or cancel an order where there is a legitimate reason, including:
The product is unavailable.
The order contains a material pricing or listing error.
Payment cannot be verified.
The order appears fraudulent or unauthorized.
Delivery cannot reasonably be completed at the supplied address.
Cancellation is required by law or for another legitimate operational reason.
Where an order is cancelled after payment has been received, any refund due will be processed in accordance with applicable law and our refund procedures.
We will not use this provision to avoid our legal obligations or deny remedies available to customers.
Exclusive Diva aims to process and dispatch orders within the estimated time communicated during checkout or through our customer support channels.
Delivery estimates may vary depending on the destination, product availability, courier operations, weather conditions, public holidays, and other circumstances.
We may use third-party logistics and courier partners, including Ekart, Delhivery, Xpressbees, Blue Dart, or other available delivery providers.
Once an order has been dispatched, tracking details may be provided where available.
Customers are responsible for providing a complete and accurate shipping address and a reachable contact number.
Delivery delays may occasionally occur due to circumstances beyond our reasonable control. If a significant delay occurs, please contact our customer support team for assistance.
We will handle delayed, lost, damaged, or undelivered orders in accordance with applicable law and our published shipping and refund policies.
Any shipping charges will be disclosed before the order is completed.
If you wish to cancel an order, please contact our customer support team as soon as possible and provide your order number.
Cancellation requests will be handled according to the order’s processing and dispatch status and our applicable cancellation policy.
Where cancellation is permitted, we will confirm the cancellation and arrange any refund due in accordance with applicable law.
If an order has already been dispatched, cancellation may no longer be possible through the ordinary order-cancellation process. In such cases, any available return, refund, or other remedy will be governed by the applicable policy and law.
Nothing in this section removes any cancellation or other rights available to consumers under applicable law.
Our cancellation policy: [Insert the confirmed cancellation window and procedure.]
We want customers to have a positive shopping experience with Exclusive Diva.
Requests concerning returns, replacements, refunds, damaged products, defective products, incorrect items, or missing items will be handled according to our applicable Return and Refund Policy and the law.
Depending on the circumstances and applicable policy, customers may be eligible for a return, replacement, repair, refund, or another appropriate resolution.
To help us investigate an issue, we may request:
Your order number.
A description of the issue.
Photographs or videos showing the product or damage, where reasonably necessary.
Other information reasonably required to verify the claim.
Customers should report delivery damage, missing items, or incorrect products as soon as reasonably possible after delivery.
Any reporting period or documentation requirement will be applied consistently with applicable law and will not unlawfully restrict a customer’s rights.
If a refund is approved, the amount will be processed through the original payment method or another lawful method agreed upon with the customer, as applicable.
The time taken for the refund to appear in your account may depend on your bank, payment provider, or financial institution.
Our return and refund policy: [Insert the confirmed return window, eligible conditions, return shipping charges, and refund procedure.]
Please refer to our separate Return and Refund Policy, if published on our website, for further details.
Cash on Delivery may be offered for eligible products, locations, and orders.
If COD is available, customers must provide accurate contact and delivery information and pay the amount due when the order is delivered.
We may verify COD orders before dispatch to prevent fraud and delivery issues.
COD availability may depend on the delivery location, order value, courier service, and other operational factors.
Customers should not place orders they do not intend to receive.
Any cancellation, refusal, or failed delivery will be handled according to the applicable policy and law.
When using our website, you agree to:
Provide accurate and complete information.
Use the website only for lawful purposes.
Avoid fraudulent purchases, payment abuse, and unauthorized transactions.
Refrain from interfering with website functionality or security.
Avoid uploading malicious code or attempting unauthorized access.
Respect the intellectual property rights of Exclusive Diva and third parties.
Treat our customer support team and delivery partners respectfully.
We may investigate suspected misuse of our website and take appropriate action as permitted by law.
Unless otherwise indicated, the content available on the Exclusive Diva website, including our branding, logos, text, graphics, product photographs, website design, and other original materials, is owned by or licensed to Exclusive Diva.
Such content is protected by applicable intellectual property laws.
You may browse our website and use its content for personal, non-commercial shopping purposes.
You must not copy, reproduce, modify, distribute, republish, sell, or commercially exploit our protected content without prior written permission, except where permitted by law.
Nothing in this section affects any intellectual property rights belonging to third-party brands, manufacturers, or content owners.
Our website may use or link to third-party services, including payment gateways, courier companies, analytics services, and other service providers.
These services may be governed by their own terms and privacy policies.
Exclusive Diva does not control every aspect of third-party services. However, using a third-party provider does not automatically remove any responsibility that we may have to our customers under applicable law.
We encourage customers to review the relevant third-party terms before using external services.
We aim to keep our website available, secure, and functional.
However, we cannot guarantee uninterrupted access at all times. Temporary interruptions may occur because of maintenance, software updates, technical failures, network problems, or circumstances outside our reasonable control.
We may update, modify, suspend, or discontinue website features when reasonably necessary.
We will take appropriate steps to maintain website security and address technical issues.
Nothing in this section excludes liability that cannot legally be excluded.
Exclusive Diva will act in accordance with applicable consumer-protection laws and other relevant legal requirements.
To the extent permitted by law, we are not responsible for indirect losses arising from circumstances outside our reasonable control, provided that such exclusion is lawful in the circumstances.
Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.
Nothing in these terms removes your statutory rights relating to defective products, misleading descriptions, unfair trade practices, refunds, or other remedies available under applicable law.
To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of our website, fraudulent conduct, or infringement of third-party rights.
This section does not require you to indemnify Exclusive Diva for losses caused by our own unlawful conduct or for any liability that cannot legally be transferred to you.
Your privacy is important to us.
When you use our website or place an order, certain information may be collected and processed to provide our services, process payments, arrange deliveries, respond to enquiries, prevent fraud, and meet legal obligations.
Our collection and handling of personal information are explained in our Privacy Policy.
Please read our Privacy Policy here:
https://exclusivediva.in/privacy-policy/
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
Personal information will be handled in accordance with applicable law and the terms of our Privacy Policy.
If you have a question, concern, complaint, or dispute relating to an order or these Terms & Conditions, please contact our customer support team.
We will make reasonable efforts to acknowledge and resolve complaints within the time required by applicable law.
Customer Support and Grievance Contact Details
Email: [Insert Official Customer Support Email]
Phone: [Insert Customer Support Number]
Business Address: [Insert Complete Business Address]
Grievance Officer: [Insert Name, if applicable]
Grievance Officer Email: [Insert Email Address, if applicable]
Please include your order number and a clear description of your issue when contacting us.
The applicable consumer-protection requirements may require additional disclosures or designated grievance contacts, depending on the business structure and circumstances.
Nothing in this section prevents a customer from approaching an appropriate consumer dispute redressal authority or exercising another legal remedy available under applicable law.
We may update these Terms & Conditions from time to time to reflect changes in our products, business operations, website features, or legal requirements.
The revised version will be published on this page with an updated revision date.
Changes will apply prospectively as permitted by law. They will not remove rights or remedies that have already accrued to customers.
We encourage you to review this page periodically.
These Terms & Conditions are governed by the laws of India.
Any dispute arising from the use of our website or the purchase of our products will be addressed in accordance with applicable Indian law.
Subject to applicable consumer-protection laws and the jurisdiction of competent authorities, disputes may be brought before the courts or other forums having appropriate jurisdiction.
Nothing in this section restricts a consumer from exercising any statutory right to approach a competent consumer commission or other authority.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law.
The remaining provisions will continue to apply to the extent that they remain valid and enforceable.
These Terms & Conditions, together with our Privacy Policy and other applicable policies published on our website, describe the terms governing your use of Exclusive Diva.
Where policies overlap, they should be interpreted consistently wherever possible and in accordance with applicable law.
Nothing in this section overrides mandatory legal rights or obligations.
Thank you for shopping with Exclusive Diva.
We appreciate your trust and look forward to providing you with a positive shopping experience.